Refund policy

Consumer definition

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of withdrawal, you must inform us
(3L   O r g a n i c s   G m b H ,   S r e d z k i s t r.   3 6 ,   1 0 4 3 5   B e r l i n ,   Tel: 0 3 0   5 4 9 0 6 3 9 6 ,   Email: i n f o @ h a v a n a c u r l s . c o m) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax, or email).

You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged fees for this repayment.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Model withdrawal form

(If you wish to withdraw from the contract, please complete and return this form.)

  • To: 3L   O r g a n i c s   G m b H ,   S r e d z k i s t r.   3 6 ,   1 0 4 3 5   B e r l i n
  • I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()
  • Ordered on () / received on ()
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only if this form is notified on paper)
  • Date

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(*) Delete as appropriate.

Exclusion or premature expiration of the right of withdrawal

The right of withdrawal does not apply to contracts:

  • for the delivery of goods that are not prefabricated and for the production of which an individual selection or decision by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs;
  • for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
  • for the delivery of alcoholic beverages whose price was agreed upon at the time of contract conclusion, but which can be delivered no sooner than 30 days thereafter, and whose current value depends on market fluctuations beyond the entrepreneur’s control;
  • for the delivery of newspapers, periodicals, or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts:

  • for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
  • for the delivery of goods which, after delivery, have been inseparably mixed with other items due to their nature;
  • for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.